FAQ

Non-Emergency Medical Transport Answers

Non-emergency medical transportation is a great option for individuals that need assistance getting to health-related appointments. Some of the most common situations where people use non-emergency medical transportations include:
 
  • No available vehicle
  • Unable to operate a vehicle
  • Driver's license suspension
  • Side-effects of medication
  • Recommendation by a doctor
  • Bad weather situation
Depending on your insurance type and company, you may have access to non-emergency medical transportation services. The covered services may vary from company to company, but typically an insurance will offer services for the following medical visits:

  • Treatments
  • Dentist
  • Screening and Labs
  • Doctor's Appointments
  • Therapy Sessions
  • Physicals & Preventative Visits
The best way to find out if your insurance company will help you with non-emergency medical transportation is to call them. We've put together a few of the local CNY providers that have policies regarding transportation services. If you or the person you are helping has an insurance company that isn't listed here, give them a call or reach out to us and we'll help you contact them.

  • i circle care - 1-844-694-2273
  • UnitedHealthcare - 1-866-414-1959
  • National MedTrans - 1-844-714-2219
  • Fidelis Care - 1-888-343-3547
  • Nascentia Health - 1-888-477-4663
Insurance companies can help, but they don't always have all the information that you may need. In other scenarios they may not cover the service that you need. In those cases, you might want to talk to someone else who has information. Here are some companies that you can call for support.

  • NY Connects
  • 211CNY

The fastest way to recover a lost item is to call (315) 437-0058. If you have trouble reaching us by phone, you can visit https://www.suburbantransport.com/contact/ and let us know the day of your trip, the item you lost, and the best way to get in contact with you. Someone from our team will respond to you within 24 hours of your email submission.

To schedule a ride, please give us a call at (315) 437-0058. or CLICK HERE and fill out our short form. If you need a ride within 24 hours, please call (315) 437-0058.

We typically schedule rides at least 24 hours in advance. If you need a ride within 24 hours, please call (315) 437-0058.

Should something come up and you need to cancel a ride, please notify us at least 24 hours in advance. You can call us directly at (315) 437-0058.

Currently, we are allowing service and emotional support dogs per the ADA Requirments and ADA Service Animal Factsheet.

We will provide safe and secure rides up to 60 miles from the designated pick up area. Suburban Transportation has locations for your convenience in both Syracuse, NY, and in Albany, NY. We are always open 7 days a week from 5 am until 9 pm.

Need more non-emergency medical transport answers?

Contact us today! You can send us an email or give us a call at (315) 437-0058.  Let us know what we can do to assist you today. Are we missing something in our of list of non-emergency medical transport answers? Please reach out so we can add it for you or for others. Thank you!

Non-Emergency Medical Transport Answers
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